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Introduction
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Infrastructure Management
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Common Solutions
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GSPL offers IT Infrastructural Management Services
and Solutions in following forms:
1. Help Desk Services
GSPL's Help Desk Services provide skilled, experienced,
and quick-response phone support for all your hardware,
operating system, and applications issues. More than
vendor services, we provide one-call support that lets
you concentrate on your business.
Why Help Desk Services?
When you can't complete a task because of a computer
problem, operating system issue, or application
question, it costs time and money. You've been there
before - long delays, can't find the support people,
parts in transit, technicians en route, etc. That's why
standard warranty service plans just don't meet the
demanding requirements of today's fast moving
enterprises. You need total system, hardware,
networking, operating system, and applications support,
whether it's to support custom systems, consolidate
support from multiple vendors, or augment the
hard-working staff you already have.
Our knowledgeable service representatives and repair
technicians solve problems quickly and effectively to
minimize downtime and maximize productive use of your
hardware and software. We can support all levels of your
enterprise, from office workers to experienced IT
professionals requiring additional expertise or direct
access to vendor information.
Help desk services let you:
  Simplify help desk services
Focus your internal staff on enterprise issues
Improve support performance, response time, expertise
Reduce operational costs
Raise revenues and profits
Increase productivity and competitive advantage
Improve customer service and relations
Dealing with product support from multiple vendors can
be a hassle that interferes with critical business. GSPL
can be your single point of contact with vendors and
help desk organizations. Our experienced staff can
support all IT issues, from networking to system
administration. Or, if you prefer, we can act as the
first line of support and handle questions not covered
by other plans or deal with routine issues such as
resetting passwords or remote management. Then we can
dispatch vendor support or your IT staff as necessary,
saving these valuable resources for true IT emergencies.
As the single responsible party, you can count on us to
take ownership of calls and track them to problem
resolution.
GSPL offers a range of help desk support options in our
standard and custom plans. All standard service plans
include:
Hours: Mon.-Fri., 9 a.m.-7 p.m.
Web-based problem logging and ticket tracking through resolution
Priority access to Systems Engineers
Statistical Management Reporting
Annual contracts: Blocks of incidences, where an incident is defined as one point-specific
question and is considered closed when a reasonable resolution has been offered.
Our core service plans include -
1.1 End-User Help
End-User Help provides assistance to users with basic
operational issues. We can provide "how-to" support for
day-to-day operational questions in an up-and-running
environment, and produce quarterly usage reports
(average queue time, abandon rate, etc.). You can
combine this flexible package with other offerings or
add-on options to provide the "one-stop" support you
need.
1.2 Operating System Help
Geared toward the technical professional, Operating
System Help provides troubleshooting and configuration
support for Microsoft operating systems: Windows
95/98/ME, Windows NT, Windows 2000, and future versions
such as Windows XP. With up to two named customer
contacts, this offering provides quick access to trained
individuals to provide desktop, workstation, or server
operating system support.
1.3 SysAdmin Help
SysAdmin Help supports system administrators with
"how-to," troubleshooting, and configuration issues for
Windows and Linux operating systems, and Office
applications. This full-service offering dramatically
simplifies your staff's access to additional skilled
resources, to address your urgent support needs and
increase the productivity of your enterprise.
1.4 Custom Services
Custom Services is a highly customizable option where
your needs are the driver. You can select from a variety
of options, including guaranteed uptime, remote
management, a dedicated technical account manager,
resident engineers, non-standard hours, customized
greetings or procedures, customized reporting, or
proactive services such as root cause analysis. We can
also support customized software or equipment as needed.
Whatever your requirements, we can provide the help desk
services you need.
2. Information Assurance
GSPL provides total information assurance solutions that
include systems and network planning and implementation,
policy review, certification, training, intrusion
detection, and digital and physical security. We
approach security as a continuous life cycle of process
improvements. Rather than taking isolated steps, GSPL
supports your security team in building an integrated,
comprehensive process that will increase your security
both immediately and in the future.
Why Information Assurance?
While faster and easier access to information provides
dramatic improvements to business operations, the
downside is that it also increases the risk that
information will be compromised. Both state and
non-state enemies, such as corporate spies, terrorists,
virus proliferators, drug traffickers, and organized
criminals, now have greater access to information,
technology, finances, and to your online systems and
data. With the advent of wireless Internet access,
anyone anywhere can access or hack into your systems or
release viruses without even using a PC.
To secure your information, you need an experienced
partner who works closely with you and has the resources
required to put a security plan into action. A solution
provider for more than 8 years, GSPL offers IA solutions
that combine a range of technical expertise and an
intimate knowledge of information technology and
security. With broad experience in system integration,
development, training, and networking, GSPL is uniquely
suited to meet your IA needs.
With GSPL Information Assurance Solutions you can:
Safeguard sensitive or classified information
Maintain shareholder/customer confidence
Mitigate the risk of costly cyber attacks and viruses
Increase and monitor your organizational security
while remaining productive
Effectively respond to security incidents
Implement the right security technology and program
for your unique organization
GSPL's life-cycle information assurance solutions
address security across your organization -- managers,
employees, and systems -- and help you secure assets,
mitigate security threats, and make fast, effective
incident response decisions.
Rather than treat security as an isolated activity or
event, we approach IA as a life cycle of continuous
process and technology improvements:
Risk review - Establishing procedures for conducting investigations, assessing threats, and
developing priorities to meet your evolving networks and systems
Security policy - Applying mandates, advisories, and company policies to your systems,
networks, and operations
Implementation - Selecting and implementing technologies, processes, and resources to meet
your security needs
Administration - Daily management of your security program, including security training, risk
management, and computer incident response teams
3. Information Technology Services
3.1 Infrastructure Support Solutions
GSPL's Infrastructure Support Solutions offers fast,
proactive services for environment support, network
development, information assurance/system security,
on-site support, and implementation of new technologies.
With our experienced, knowledgeable staff on your team,
you can be sure your IT projects will always get done.
Businesses today face a rapidly changing computing
environment. The number of users has grown dramatically
and applications have become increasingly complicated
and graphics-intensive. The Internet, multimedia,
wireless devices, e-business, and other technologies
require faster response times, more powerful systems,
and higher bandwidth networks, but developing an
infrastructure to support these technologies takes time,
money, specialized knowledge, and a dedicated support.
If your staff is overloaded and you need to upgrade your
systems and networks quickly, GSPL Infrastructure
Support Solutions can provide responsive, proactive
personnel to help plan and build your IT infrastructure.
With a depth of experience ranging from simple system
upgrades to complex applications and networks, our
highly trained and industry-certified staff will make
sure your IT project gets done fast, so you can focus on
your enterprise issues.
Infrastructure Support Solutions let you:
Quickly implement an enterprise IT infrastructure
Implement new technologies
Reduce hacking incidents
Raise revenues and profits
Reduce decisions made from poor data
Increase productivity and competitive advantage
Improve business operations and communication
Support your mobile enterprise
Focus your internal staff on enterprise issues
GSPL offers a unique approach to systems, networking,
and security issues. Using our proven Solution
Engineering approach, we can provide the IT expertise
you need throughout the project life cycle: assess,
design, build, implement, and support. Rather than
delivering a predefined task or product, we focus on the
overall solution to your enterprise problems with an eye
towards your business culture.
Infrastructure Support Solutions core services include:
3.1.1 LAN/WAN planning, design, and
implementation
Increasing numbers of users and multimedia, technical,
or Web applications require optimization and selective
acquisition of higher bandwidth networks and more
powerful servers and client computers. We can assist you
in planning, designing, and implementing systems and
local or wide area networks that meet your changing
business requirements.
3.1.2 Information assurance/security planning
As the number of Internet users and amount of e-commerce
transactions has grown, so has hacking and cyber crime,
both internal and external. Rather than viewing security
as an event, we approach it as a life-cycle process that
includes risk review, policy development,
implementation, administration, and audits. We partner
with you to develop a systematic, comprehensive,
continual process guaranteed to improve your overall IA
posture, ensuring better application, system, and
network security.
3.1.3 On-site system and network administration
Out-tasking system and networking support can provide
significant benefits, such as simplified IT staff
maintenance, shared costs and workload, improved
productivity, and freed resources so you can focus on
your core business needs. We can support your on-site
administration and consulting needs.
3.1.4 Technology insertion
To keep your business fully functional and on the
cutting edge, you need cutting-edge technologies. We can
help you assess and insert new technologies into your
business environment, including wireless technologies,
smart cards, storage area networks/network attached
storage, intrusion detection systems, firewalls, virtual
private networks, and integrated computer/phone/network
systems.
3.2 Maintenance and Resident Services
GSPL's Maintenance and Resident Services meets your
needs for dedicated system support, whether part- or
full-time, on-site or remote. With end-to-end support
for your total IT environment, you can increase your
uptime and productivity and improve your bottom line.
Why Maintenance and Resident Services?
In today's competitive business environment, keeping
your IT infrastructure operational is not an option -
it's mandatory. If you have computers or networks that
are critical to your business operations, you know that
system downtime can significantly impact customer
satisfaction and financial success. But maintaining a
full staff of qualified IT support personnel can be
costly and difficult. When you need peace of mind about
your systems, turn to an experienced IT partner.
GSPL offers a full range of IT infrastructure support
services tailored to your specific system needs. Backed
8 years of experience as a solutions integrator, our
support engineers stand ready to help resolve problems
with your total IT environment: hardware, software, or
networking. We offer support for your as-is systems, and
our stock and fast access to replacement parts and
coast-to-coast resources enables us to respond quickly
to your hardware needs. At the same time, partnerships
with third-party vendors ensure we can deliver the
products, product expertise, services, and support you
need. With a range of options, we can meet your IT needs
and let you focus on running your enterprise.
Maintenance and resident services let you:
Maximize uptime of your IT infrastructure
Keep critical end-to-end systems running
Focus your internal staff on enterprise issues
Reduce operational costs
Raise revenues and profits
Increase productivity and competitive advantage
Improve customer service and relations
Your mission-critical systems require more than
maintenance and repair plans, and GSPL can be a one-stop
shop for all your IT needs - networking, operating
system, applications, and security. We support your IT
infrastructure from beginning to end: system planning
and design, technology selection, hardware staging and
testing, implementation, on-going system administration,
real-time monitoring, proactive management, product
upgrades, and fast response services. We use the latest
diagnostic, restoration, and management tools to keep
your end-to-end IT resources up and running. By building
a long-term partnership with you, GSPL can fulfill all
your maintenance and resident service needs.
Our core service offerings include -
3.2.1 Design, Installation, and Technology
Upgrade Services
GSPL provides a full spectrum of services for designing,
staging, deploying, and setting up your systems and
network connections. On-site services for technology
upgrades for multiple systems and parts are also
available. Your specific requests define these services,
including:
Hardware recommendation
Staging
Testing
System configuration
Installation/deployment
Networking
Setup services
3.2.2 Hardware Help Desk
For all levels of service, support begins with a call to
our Hardware Help Desk. Our friendly, knowledgeable
analysts will log the calls and work with you to
determine the nature of the problem. In many cases, we
can resolve the problem quickly without further
escalation. If dispatching a field engineer is
necessary, we have a preliminary understanding of your
problem and know what tools and parts to bring.
3.2.3 Maintenance Services
GSPL offers a range of maintenance plans to support your
hardware and operating system issues. A number of
service options exist, including next-business day,
same-business day four-hour, same-business day two-hour,
any day four-hour, any day two-hour, and per-call
service. Next business day and same business day are
available 8 a.m. to 6 p.m., Monday through Friday. Any
day service is available 24 hours a day, seven days a
week.
3.2.4 Resident Services
If you require a dedicated on-site maintenance
technician, GSPL can provide qualified, professional
personnel to support your IT needs. We can provide both
maintenance and system administration resident engineers
to support your hardware issues, such as installation or
part replacement/upgrade, or front and back office
issues, such as Microsoft support, networking, or
e-mail. Our engineer becomes a part of your technical
team, working daily with you in your corporate
environment.
3.2.5 IT Staff Augmentation for the Enterprise
Whether you need someone daily, weekly, or monthly, GSPL
can augment your staff with IT professionals on a
scheduled basis during business hours. These specialists
can support all your IT requirements, including Windows
or UNIX-based server or operating system administration,
system and network administration, backup, and
information assurance or system security issues.
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