Introduction

Enquiry Form

International Sales

Customer Service

Infrastructure Management

CRM

Common Solutions

Common Solutions

Common Solutions are those which do not fit into any specific Process Group or Department. However, they can have their use almost anywhere to increase Productivity. Each of these solutions perform some important task for the Business. It is just that the Tasks which they facilitate are common to Organization as a whole rather than any specific Process Group/Department.

Some common Solutions which GSPL Offers are:

Every Process or Technique is associated with wealth of information like how-to, specifications, manuals, guides, FAQs, Troubleshooting experiences etc. Every stakeholder in the Process needs this information to successfully participate in work execution and decision making. However, most of this information is confined within individual computers. Information culled out of individual experiences rarely gets documented. As a result a Technician repairing a Printer with a commonly occurring problem needs to spend precious hours in learning the fault and repair, even though a few Technicians in the same Company have resolved the same problem before. If this knowledge was commonly shared in the Organization then all Technicians would be able to resolve the Printer Problem in least amount of time as the Solution to the problem would be readily available without having to undergo the learning experience. Likewise, critical Business Intelligence is trapped within Information Databases.

Even if the information is well documented, it assumes huge volume rendering it unusable. Who has the time to pour through hundreds of pages to get a solution. So Information indexing and organization and search are the other challenges which face the modern Businesses.

People require the correct and contemporary information. The information has an uncanny property of getting outdated and mechanisms need to be devised to keep it fresh and updated.

All these problems lead to an answer in the form of Knowledge Management Solutions. These are Information Repositories which are Indexed, Searchable and easily updatable.

We have created Knowledge Management Solutions for the Legal and Office Automation Industries in the Domains of Historical Cases and Technical/Product Troubleshooting Knowledge.

Organizations have vast body of knowledge in the form of Books, CDs, Transparencies, Films and other media. These resources need to be Catalogued. At the same time they need to be easily accessible and searchable. This requires an effective Library Management Solution. GSPL has created a robust and flexible Library Management Solution for Mid and Large sized Libraries, called Integrated Library Management System.

• GSPL ILMS can record/catalog Library Resources (Bibliographic Records) in almost any Standard International Format/Standard like MARC (and all its variants), LOC, Dewey, etc.
• Implements for the first time in India, the Z 39.50 Protocol in the form of a Z-Server and Web based Z-Client. This enable libraries to provide their users search over multiple databases without having bothering about the Platform, Software differences in the various Library  Management Solutions.

Business Intelligence Systems support for effective and efficient Marketing decision. World is dynamic and Marketing initiatives' Planning and Execution require latest data (related to example demographics, behavioral and choice patterns etc) in meaningful formats. This is the job of Business Intelligence (BI) Systems. GSPL has developed BI solutions for marketing departments in a number of Industries. GSPL leverages the power of Open Source to deliver efficient solutions for a host of Industries.

GSPL BI Solutions give Businesses Customizable Reports which support Decision Support Systems.

Collecting and Storing Data is the easy part. Any automated business activity generates data which gets trapped in Databases. Over time this assumes gigantic proportions with Hundreds of Gigabytes (or even Terabytes) worth of Data. This Data can help in future planning if an Organization believes in Adaptive or Ration Expectations.

However, to make any sense out of this data is not that easy. Data needs to be mined and meaningful Reportage needs to be taken out this Data. Based on the Data, Businesses also need Analytical and Predictive Indices which aid in Decision Making.

GSPL provides full range of Data Mining Solutions with extensive Reportage Systems. Along with Domain Experts and Industry Leaders we have also created Solutions which provide Predictive and Analytical Indices in Key Business Areas.

Web Chat Solutions
VoIP Solution
Web Forums

Every Business Process requires the team efforts of multiple stakeholders. This has become the necessity of a Modern Business where there are Specialists for almost every task. Specialization leads to a complex division of Human Resources and Machines. For example a Modern Manufacturing Plant depends heavily on Component Vendors. There has to be a continuous channel of Interaction between the Production Planners and the Component Vendors. This requires a reliable, low cost and fast mode of Interaction between various stakeholders. With the Advent of the Internet, such Solutions (read low cost!) have become a reality. Interactions over web based platforms can be Text based in the form of Forum, Chat Rooms, or Voice based in the form of VoIP, or Video based in the form of Live Internet Streaming. For example if you visit any good Travel Portal or Commerce Site you would find the ubiquitous "Live Help" feature, where a Sales/Support Representative provides help in Real Time to the Customers.

GSPL provides Solutions with various functionalities to implement Web based Text/Voice Chat and Forum.

 Back  Top