Introduction

Enquiry Form

International Sales

Customer Service

Infrastructure Management

CRM

Common Solutions

Customer Service

In today's competitive world Success to a great degree depends on “After Sales Service/Support”. Effective and responsive service infrastructure sets you apart from the competition. For an agile and manageable service infrastructure, service work flow automation has become an imperative. Customer needs service which is fast and effective. For this you need to be able to monitor the service indexes and stakeholders involved in service delivery, in real time. For example to keep the “Turn Around Time” at minimum you need to know the bottlenecks in the service flow. For this you require software application which gives performance indexes and intelligent reportage. These inputs in turn help the decision making.

GSPL provides a wide array of Service Management Solutions. Below are listed our detailed range of solutions.

• for Direct Service Delivery (through Company Owned Service Centers)
  This genre of GSPL Solutions cover the following areas of Service:
  Repair Center Workflow Management
  Spare Inventory Management
  Spare Consumption and Purchase Linking and Management
  Repair Center Accounts Payable and Receivable Management
  

• for Indirect Service Delivery (through Channel Based Service)
  This genre of GSPL Solutions cover the following areas of Service:
  Warranty Claim Processing Workflow Automation
  Authorized Service Center (ASC)/Dealer Warranty Claim Management
  

• Customer Support Solutions
  Customer Issue Management Solutions
  Product Data/Knowledge Management Solution
  

Products are complex and most often driven by complex hardware and associated Drivers and Application Software. Customers need easy and global access to:

Real time Product Knowledge
Searchable Product Knowledgebase and
Software Downloads.

 Back  Top